Satisfied Clients

We love to hear from our clients and recently received this letter from a couple whose house we built. They speak better for us than we can for ourselves -

Saturday, June 27, 2009

Fred and Jesse,

We wanted to take a minute to share with you how we feel about our new Bridle Bit home: WE LOVE IT! It is everything that we had hoped for and more; we look forward to many years in our beautiful new residence.

We also wanted to express our delight at the entire experience. When we set out to build a home, we heard from more than one source that the endeavor was sure to be a “nightmare”; acquaintances who had built homes did not hesitate to regale us with stories about builders and supervisors who would not return calls, shoddy workmanship on the part of work crews, and unbearably long delays in completion. We are pleased to say that we experienced none of these things—or anything else that was even slightly unpleasant—in our dealings with the two of you.

We so appreciate that you answered or returned all calls promptly; listened carefully to and followed through on our desires and ideas (and shared excellent ideas of your own); hired competent and reliable crews; finished our home in a remarkably short time; and, most of all, built our dream house at a price that we could afford! When we decided to build a home, we had expectations that we would have to make considerable compromises in order to come in at budget; even your assurances as we entered into the contract did not prepare us for the complete satisfaction that was to come; to our great surprise, you were able to find a way to put most everything that we hoped for into our home.

Since we have moved in, we have had a few of the minor problems encountered by any new homeowner. Again, you responded as soon as we called; most often, it was Jesse himself who took the time to run out and fix the ceiling fan or adjust the door—what service!

You are the kind of builder about whom every family setting out to build a new home dreams; you are straightforward, clear, and honest in your business dealings, and both of you are delightful to work with on a personal level. We cannot begin to express our sincere gratitude to you for a very pleasant building experience and a fabulous new home.

With much appreciation,

Mark and Sheila Richards

P.S. We just received our first electric bill—another pleasant surprise! :-)